Refund Policy for HelloPest

We at HelloPest are committed to ensuring your satisfaction with our products. Our refund policy is designed to address any issues with defective products or fulfillment errors while maintaining a fair process for all customers. Below is our updated refund policy tailored to HelloPest’s pest control products, effective as of [Date]

Money Back Guarantee

We offer a 30-day money back guarantee for pest control products. This means you have 30 days from the date of purchase to request a return of the product(s) for a 100% refund. 

30-Day Refund Policy for Defective Products

We offer a 30-day refund policy for defective pest control products. This means you have 30 days from the date of purchase to request a return due to defects in the product(s) for a 100% refund. We gladly accept the return or exchange of defective products due to manufacturing issues, workmanship errors, or fulfillment mistakes resulting in the shipment of incorrect product(s) (e.g., receiving a mosquito repellant product instead of a rodent control product).

We strive to provide high-quality pest control solutions that meet your expectations. If you encounter any issues, please contact our Customer Support team at support@hellopest.org so we can promptly address your concerns.

Returns for Non-Defective Products

If you wish to return a non-defective pest control product (e.g., unopened pest control sprays, traps, or baits), please review the following carefully:

• Eligibility: To be eligible for a return under the 30-day policy, your item must be unused, unopened, in the same condition as received, and in its original packaging to ensure product integrity and safety.

• Process:

1. Contact us at support@hellopest.org within 30 days of purchase to initiate a return, providing your order number and reason for the return.

2. Package your items carefully in the original box to prevent damage during transit. Damaged items may result in a partial refund or denial of the return.

3. A refund (minus shipping costs) will be issued to your original payment method. Shipping costs include the amount we were initially charged to ship the product to you, as well as the cost of return shipping to us. If you selected standard shipping within the Continental U.S., and no shipping fee was charged at purchase, the cost of original and return shipping will be deducted from your refund.

4. Please allow up to 14 business days after we receive the return for the refund to be processed.

To estimate your refund amount after deducting shipping costs, please email support@hellopest.org Shipping costs vary based on the product purchased and the shipping location.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the pest control product is defective, damaged, or incorrect (e.g., receiving a rodent trap instead of a mosquito repellent), contact us at support@hellopest.org right away. We will evaluate the issue and take appropriate steps to resolve it, which may include a replacement or full refund.

Exchanges

For exchanges of non-defective products (e.g., exchanging a general pest control spray for a tick-specific product), the fastest way to get the desired item is to return the original product following the process above and place a new order for the preferred item once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the refund was approved and you have not received it, please contact us at support@hellopest.org.

We appreciate your trust in HelloPest for your pest control needs. Our team is dedicated to providing effective, safe, and reliable solutions to keep your home or business pest-free.